Shipping & Returns
Cacao Cocoon Chocolate's diverse services and special delivery standards are based on our commitment to quality and care for your chocolate order. We securely pack your chocolate products using a combination of insulation materials and ice packs when we deem it necessary during hot weather as a free service to you, regardless of the shipping method you choose. Our hope is to ensure your happiness with every order.
Most orders are processed within 1-3 business days of receiving payment. If the item(s) you have chosen is on backorder, it may take up to 7-14 business days or longer for your order to ship from our warehouse. We will make every attempt to process your order as quickly as possible. However, we are not responsible if your order for any reason does not arrive at the requested destination by any specific date or time.
Upon completing your order, you will be sent an email notification that your order is being processed. Once your order is shipped, you will be sent another email confirmation that your order is on its way. Tracking information is available for your shipment.
Cacao Cocoon Chocolate can not accept returns of any food products, including chocolate, cocoa, cacao or any other food items. The reason for this policy is due to FDA and HACCP oversight where there are temperature sensitive materials, sanitation and tampering considerations. As a result, any returned product would have to be destroyed and not placed back into stock. We do not and can not resell returned products and this is why we do not accept returns. Our priority is customer safety and this is the reason behind our policy.
Please be sure to double-check your order contents, shipping address and all pertinent information before placing your order to make sure they are correct. Once your order has been placed, it can not be canceled, altered, rerouted, or returned. You will be charged for the items you purchased including shipping. All sales are final.
Cacao Cocoon Chocolate is not responsible for incorrect addresses, unclaimed shipments, undeliverable addresses or any other incomplete or incorrect information provided by the Buyer. If incorrect information is provided and the shipment has to be rerouted by the courier for delivery, there will be a charge of $25 to your credit card for each shipment that is rerouted. Cacao Cocoon Chocolate is not responsible if the wrong delivery address is given and the package is delivered to the wrong and/or unknown recipient. We use the best and most secure of shipping agencies; however, we cannot be held responsible if the shipping agency delivers an order to the wrong address.
All orders sent by Cacao Cocoon Chocolate are scanned by the shipping company (usually FedEx or USPS), as proof of shipment when they depart our location. Cacao Cocoon Chocolate packages every order to minimize the risk of damage that could happen in transit.
For more help with shipping, business orders to multiple addresses or to arrange special delivery or other inquiries please email:
Warehouse: 5425 Ericson way suite 5 Arcata CA 95521
Please keep in mind you are ordering a chocolate type based on a general recipe that could have variations. Shape, size, color, texture, workability, cocoa content, ingredients and other aspects can change without notification. While we strive for product consistency, every individual's perception of taste, flavor and other sensory factors is subjective. Chocolate is an agricultural food product and is subject to variation. We may make recipe adjustments or changes to individual products without notification.
SALES CONFIRMATION TERMS TO GOVERN:
Seller’s Intellectual Property: Buyer may not use Seller’s trade names, trademarks, logos, service marks, or other proprietary marks.